Orders & Shipping
How long does delivery take?
Most Lagos orders arrive within 1-2 business days. Deliveries outside Lagos typically arrive within 2-5 business days depending on location and dispatch volume.
Frequently Asked Questions
Find answers to common questions
Orders & Shipping
How can I track my order?
Open the Help section from this page, or check your dispatch confirmation message. You will see status updates from processing to out-for-delivery.
Orders & Shipping
Can I change my delivery address after checkout?
Yes, if your order has not been dispatched. Contact support immediately with your order number and the new address for an address update request.
Returns & Exchanges
What is your return policy?
Eligible items can be returned within 7 days of delivery when unused, unwashed, and in original packaging. Digital products are non-refundable once delivered.
Returns & Exchanges
How do I request an exchange?
Send your order number, item name, and preferred replacement size or variant through Contact Support. We will confirm availability and share next steps.
Returns & Exchanges
When will I receive my refund?
Refunds are processed after returned items pass quality checks. Most refunds appear within 3-7 business days, depending on your payment provider.
Payments & Account
Which payment methods are accepted?
We support secure card and bank transfer options at checkout. Available channels are shown dynamically based on region and product type.
Payments & Account
Do I need an account to place an order?
No. You can checkout as a guest. Creating an account helps you save details, view order history faster, and manage future orders in one place.
Payments & Account
How can I reset my password?
Use the Forgot Password option on the login page. A reset link will be sent to your email so you can create a new password securely.
Still Need Help?
Talk to Support
Our team is available to help with orders, returns, account access, and checkout issues.
Contact Support