Answers, on record.

Yes. Every visit arrives with sealed equipment assigned to the job and medical-registered disinfectants with documented contact times. We never rely on the client site for tooling.

Every job closes with a technical completion sheet: surface coverage, products used, contact times, technician name, and photographs where relevant. For commercial routes the report is emailed within 24 hours.

For commercial hygiene routes, yes. You are assigned a lead technician from visit two onward, and the same team where possible. For one-off bookings we assign by proximity and qualification.

48 hours notice for reschedule, 24 hours notice for cancellation. Same-day cancellations are billed at 50 percent. Rescheduling is free through the manage-booking link in your confirmation.

No. Specialty jobs are scoped in writing before a technician is dispatched. This protects the client, the team, and the pricing — and keeps the work to a standard we can put our name to.