Frequently Asked Questions
Everything you need to know about our stationery, shipping, and customisation options.
Orders & Shipping
Orders ship within 48 hours. Standard delivery takes 3–5 business days within the US. International orders typically arrive in 7–14 business days.
Yes! Free standard shipping on all orders over $75. Express shipping is available at checkout for a flat rate.
Absolutely. You'll receive a tracking number via email as soon as your order ships.
Products & Customisation
All our notebooks and journals use 100% recycled Italian cotton paper at 180 GSM — acid-free, fountain-pen friendly, and designed for zero bleed-through.
Yes! We offer monogramming, custom cover colours, and layout options (dotted, lined, blank, or grid) on most products. Customisation takes an additional 2–3 business days.
We're committed to sustainability. Our paper is FSC-certified, packaging is compostable, and we offset carbon on every shipment.
Returns & Exchanges
We accept returns within 30 days of delivery for unused, unopened products in original packaging. Customised items are final sale.
Email us at hello@noteable.co with your order number and reason for return. We'll send you a prepaid return label.
Wholesale & Gifting
Yes — for orders of 20+ units we offer tiered wholesale pricing. Email wholesale@noteable.co for a quote.
Every order ships gift-ready in our signature tissue and ribbon packaging — no extra charge. Custom gift notes are available at checkout.